Components of effective feedback.
Baseline
Providing effective feedback is a complex process that requires skill, practice, and agile implementation. If executed properly, effective feedback can significantly impact the efficiency of the workplace, employee engagement, and the bottom line.Feedback importance
– Development
– Growth
– Productivity
– ROI
– Performance
– Development
Feedback is a two-way process.
Rules of the feedback providing
– Privately
– Timely
– Verifiable
– Specific
– Behavior focus
– Consequences based
– Help oriented
One of the best ways to develop employees into being emotionally engaged in what they do is through effective feedback based on the above rules.
Positive feedback
– Be sincere and only give praise when deserved
– Enhance self-esteem and motivates employee
– Emphasise positives as well as areas for continued development and growth
– Be done slowly when you have time (not a drive-by feedback session)
Negative feedback
– Always maintain the self-esteem of the employee
– Listen with empathy to employee concerns
– Focus on behaviors that can be changed
– Clarify unwanted behavior and the consequences of not changing
– Must be supported by documentation and data
– Offer feedback as information the employee does not have
– Include alternative behaviors
Note that delivering positive feedback is only slightly positive, indicating that about half of respondents avoid giving positive feedback. That means providing feedback depends on different factors such as age, individual characteristics, and a person’s level of self-confidence and their preference for receiving feedback indeed.
Multi-rater feedback
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Feedback solicit
– Manager
– Peers
– Direct reports
– Suppliers
– Customers
– Supervisor
– Self -
Feedback importance
– Decreases potential bias
– Improves employee perception of performance
– Not just the opinion of the manager
– Platform for managers to discuss difficult performance issues
– Conveys organization’s strong commitment to employee performance and development
– Overall better performance based on better data -
Feedback components
– Employee development
– Performance appraisal
– Performance management
– Training needs assessment
– Evaluation of teams
– Leadership development
– Self-assessment
– Performance metrics
Multi-rater feedback offers a comprehensive illustration of the employee's performance.